Durianpaymembuka lowonganProduct Operations
We're a B2B Payment SaaS with a vision to democratize and modernize payments for businesses across the region. With us, clients will need to integrate only once (thanks to our low code and no code approach) and it'll future proof their business! One integration that covers top 10 banks, top 5 e-wallets, top 5 BNPL for payment in; payment out to >100 banks and e-wallets and everything in between.
Ringkasan
- Perusahaan :
- Durianpay
- Situs :
- https://durianpay.id
- Industri :
- Financial Technology
- Kategori :
- Perbankan
- Status Pekerjaan :
- Full Time
- Pola Kerja :
- Hybrid
- Jam Kerja :
- 40 Jam/Minggu
- Perolehan Gaji :
- Negotiable
- Pengalaman :
- 1 Tahun Pengalaman
- Lokasi Kerja :
- Jakarta Selatan
- Tanggal Berakhir :
- 25 February 2026
Deskripsi Pekerjaan
- Provide timely and effective support for merchants facing technical issues related to platform usage, APIs, payment processing/failure, or other technical aspects.
- Diagnose and debug problems across various products to deliver actionable solutions for merchants.
- Collaborate with Product Managers and engineering teams to resolve complex technical issues and escalate critical problems as needed.
- Create and maintain knowledge base articles, SOPs, FAQs, and troubleshooting guides to address common merchant technical and integration issues.
- Work closely with product, engineering, and development teams to communicate merchant feedback and escalate recurring technical problems or product bugs.
- Willing to cover night, weekends, and public holidays shift (if necessary).
- Background in engineering (fresh graduates are welcome to apply!).
- Excellent written and verbal communication skills in English.
- Strong critical thinking and structured problem-solving abilities.
- Basic knowledge of SQL and/or database management for querying logs and transaction data.
- Familiarity with payment gateway industry, APIs, Metabase, Kibana, Grafana is a plus.
6 Benefit Pekerjaan
💵
Gaji Kompetitif
🏥
Mendapatkan Asuransi Kesehatan
⭐
Mendapatkan THR & Bonus
🎯
Ada Kegiatan Team Building
📚
Bisa Mengikuti Tunjangan Pengembangan Diri
🎉
Ada Kegiatan Rekreasi Perusahaan
Kirim Lamaran
- Via URL :
Link lowongan kerja Product Operations telah dikunjungi sebanyak 74 orang. Tapi jangan bersedih! Meskipun kamu bukan yang pertama tapi semangatmu pasti terbayar! Ayok kirim lamaranmu sekarang juga!
